Refund & Returns Policy
At MFHB (My Favourite Halal Butcher), we take great pride in the quality of our fresh halal meat. Your satisfaction is important to us.
Fresh Meat Orders
Due to the perishable nature of fresh meat, we are unable to accept returns once the product has been delivered. However, if your order arrives incorrect, or in unsatisfactory condition, please contact us within 24 hours of delivery with photos and we will arrange a replacement or full refund.
How to Request a Refund
- Email us at info@mfhb.co.uk within 24 hours of delivery
- Include your order number and photos of the issue
- We will respond within 1 business day
Refund Processing
Approved refunds will be processed back to your original payment method within 3–5 business days.
Courier Liability & Delivery Disclaimer
Once your order has been dispatched and handed over to the courier, responsibility for the delivery rests with the courier. While we aim to dispatch all orders promptly, we are not liable for delays, failed deliveries, loss, damage, or any other issues arising during transit that are beyond our reasonable control.
We offer next working day delivery on all eligible orders. While we make every effort to dispatch your order on time, delivery is carried out by an independent courier.
If your parcel is delayed, lost, or damaged after it has been dispatched, this is the responsibility of the courier and may occur due to circumstances beyond our control, including courier operational issues, adverse weather, traffic, or other unforeseen events.
If you experience any delivery issues, you may contact the courier directly. We will also provide all reasonable assistance, including tracking information and any supporting documentation required, to help resolve the matter as quickly as possible.
Contact Us
Email: info@mfhb.co.uk
Address: 121 Nelson Street, Glasgow, G5 8DZ